Quality Policy:

SVES maintains a great focus on meeting the needs and expectations of its customers. We seek excellence in products and services through continual improvement by:

Providing clients with high-quality products and cost-effective services by domestic leading manufacturing and world-class petroleum technology.

Our tenets are “Continuous Improvement” and “Implementation”.

Quality Control: a Strategy of Detection

Quality Control, on the other hand, includes all activities that are designed to determine the level of quality of the delivered ICT solutions. QC is a reactive means by which quality is gauged and monitored, and QC includes all operational techniques and activities used to fulfil requirements for quality. These techniques and activities are agreed with customers and/or stakeholders before project work is commenced.

QC involves verification of output conformance to desired quality levels. This means that the ICT solution is checked against customer requirements, with various checks being conducted at planned points in the development lifecycle. Teams will use, amongst other techniques, structured walkthroughs, testing and code inspections to ensure that the solution meets the agreed set of requirements.

Benefits of Quality Management

The benefits of a structured approach to quality management cannot be ignored.

Quality Control is used, in conjunction with the quality improvement activity, to isolate and provide feedback on the causes of quality problems. By using this approach consistently, across projects, the feedback mechanism works towards identifying root-cause problems, and then developing strategies to eliminating these problems. Using this holistic approach ensures that teams achieve ever higher levels of quality.

As a consequence of formulating and executing a quality management plan the company can expect:

Greater levels of customer satisfaction, which will very likely result in both repeat business, as well as referral business

A motivated team that not only understand the policy objectives of the quality management plan, but who also actively participate in executing the plan

Elimination of waste by eliminating rework arising from either the need to address bugs, or to address gaps in the solution’s ability to meet customer requirements

Higher levels of confidence in planning, since the tasks arising from unplanned rework will fall away

Financial rewards for the company, which are a consequence of new projects from existing and referral clients, as well as through the reduction of monies spent on rework tasks.

As the company’s quality management plan matures, the confidence of all stakeholders will grow. The company will be seen to be more effective and efficient in delivering an agreed ICT solution to clients.